bbdok Privacy Policy

Your Privacy at a Glance

The cards below summarise bbdok's key privacy commitments. The full legal text follows in the sections below — these summaries do not replace the complete policy.

1. Information We Collect

bbdok collects personal data in several ways as part of providing a safe, compliant, and high-quality online gaming service to players in Bangladesh. The categories of data we collect include:

1. Registration data: Your full name, date of birth, gender, residential address in Bangladesh, registered mobile number, and email address (if provided). This data is submitted directly by you when you create an account on bbdok.
2. Identity verification (KYC) documents: A copy of your National Identity Card (NID), passport, or other government-issued photo identification submitted as part of our KYC process prior to your first withdrawal. This document is processed by our compliance team and stored securely.
3. Financial transaction data: Records of all deposits and withdrawals made through your bbdok account, including the payment method used (bKash, Nagad, Rocket, Upay, or bank transfer), transaction amounts, dates, and reference identifiers.
4. Gameplay and activity data: Details of games played, bets placed, wager amounts, outcomes, and bonus usage. This data is generated automatically through your interaction with the bbdok platform and is used for account management, fraud detection, and regulatory compliance.
5. Technical and device data: IP address, device type, operating system, browser type, session duration, and pages visited. This data is collected automatically via server logs and first-party analytics tools when you access the bbdok website or mobile-optimised pages.

bbdok does not collect sensitive categories of personal data such as racial or ethnic origin, religious beliefs, political opinions, health information, or biometric data. We collect only what is necessary to provide our services and comply with applicable obligations.

2. How We Use Your Information

bbdok uses the personal data we collect exclusively for the following purposes. We do not use your data for any purpose not listed below without first obtaining your explicit consent:

1. Account management: To create, maintain, and administer your bbdok account, including processing deposits and withdrawals, applying bonuses, and managing your account security settings.
2. Identity and age verification: To verify that you are who you claim to be and that you meet the minimum age requirement of 21 years, in compliance with our responsible gaming commitments and applicable anti-money laundering obligations.
3. Fraud and security monitoring: To detect, investigate, and prevent fraudulent activity, money laundering, account takeover, collusion, and other prohibited behaviours on the platform. This includes automated monitoring systems and, where necessary, manual review by our compliance team.
4. Customer support: To respond to your queries, complaints, and support requests submitted to [email protected]. Support correspondence may be retained for up to 3 years for quality assurance and dispute resolution purposes.
5. Platform improvement: To analyse aggregated, anonymised gameplay and navigation data so we can improve the performance, design, and features of the bbdok platform. We do not use identifiable personal data for this purpose.
6. Responsible gaming: To monitor account activity for signs of problem gambling and, where necessary, to apply responsible gaming tools such as deposit limits, session alerts, or self-exclusion. This processing is carried out in the interest of player protection.

3. Legal Basis for Processing

bbdok processes your personal data only where a valid legal basis exists. The legal bases on which we rely are:

1. Contractual necessity: Processing that is necessary to perform our contract with you — specifically, to create your account, process your bets and transactions, pay out winnings, and provide the services you have requested.
2. Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering requirements, KYC verification obligations, and any lawful instruction from a competent authority.
3. Legitimate interests: Processing carried out in the legitimate interests of bbdok or its players, where those interests are not overridden by your rights and freedoms — for example, fraud detection, platform security, and responsible gaming monitoring.
4. Consent: Where none of the above bases apply, bbdok will ask for your explicit consent before processing. You may withdraw your consent at any time by contacting [email protected], though withdrawal will not affect the lawfulness of processing carried out before the withdrawal.

4. Sharing Your Information

bbdok does not sell, rent, or trade your personal data to any third party. We may share your data only in the following limited and controlled circumstances:

1. Service providers: We share data with carefully selected third-party service providers who process data strictly on our behalf — for example, payment processing partners (bKash, Nagad, Rocket, Upay), KYC identity verification providers, and platform infrastructure suppliers. All such providers are contractually bound to process your data only as instructed by bbdok and to maintain appropriate security standards.
2. Regulatory and law enforcement bodies: We may disclose personal data to the Bangladesh Financial Intelligence Unit (BFIU), law enforcement agencies, or other competent authorities when required to do so by applicable law, court order, or lawful request. We will not notify you of such disclosure where the law prohibits us from doing so.
3. Game providers: Aggregated, anonymised gameplay statistics may be shared with game studio partners (such as Pragmatic Play, Evolution Gaming, or Spribe) for the purpose of game performance analysis. No identifiable personal data is shared with game providers.
4. Business transfers: In the event of a merger, acquisition, asset sale, or restructuring of bbdok, your personal data may be transferred to the successor entity as part of the transaction. You will be notified of any such transfer via your registered contact details before the transfer takes effect.

5. Cookies and Tracking Technologies

bbdok uses a minimal and strictly controlled set of cookies and similar tracking technologies when you visit our platform. We categorise our cookies as follows:

1. Essential cookies: These cookies are strictly necessary for the platform to function. They enable you to log in and maintain your session, keep your account secure, and ensure that pages load correctly. Essential cookies cannot be disabled without breaking core functionality.
2. Analytics cookies: We use first-party analytics cookies to understand how players navigate the bbdok platform — for example, which pages are most visited, how long sessions last, and where users encounter difficulties. This data is aggregated and anonymised; no individual player is identified.
3. Session cookies: Temporary cookies that expire when you close your browser. These support core login session management and are removed automatically on session end.
4. What we do NOT use: bbdok does not deploy third-party advertising cookies, retargeting pixels, social media tracking scripts, or any cookie that shares your browsing behaviour with external ad networks or data brokers.

You may manage or disable cookies through your browser settings. Note that disabling essential cookies will impair the functionality of the bbdok platform and may prevent you from logging in or accessing your account.

6. Data Retention

bbdok retains your personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable law. The following retention periods apply: account registration data and KYC documents are retained for the duration of your active account plus 5 years following account closure; financial transaction records are retained for 7 years from the date of the transaction in accordance with financial record-keeping obligations; gameplay and activity logs are retained for 3 years from the date of generation; support correspondence is retained for 3 years from the date of the last interaction.

When a retention period expires, personal data is securely deleted or anonymised so it can no longer be linked to any individual. Where you request deletion of your data before the end of a mandatory retention period, we will fulfil that request to the fullest extent possible while retaining only the minimum data required to meet our legal obligations.

7. Data Security

bbdok applies industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include 256-bit SSL/TLS encryption for all data transmitted between your device and our servers, encrypted storage of sensitive account data and KYC documents, access controls that restrict data access to authorised bbdok personnel on a need-to-know basis, regular security audits and penetration testing of the platform infrastructure, and two-factor authentication (2FA) available to all registered players on their accounts.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights or freedoms, bbdok will notify you as soon as reasonably practicable via your registered mobile number or email address, and will take all steps within our power to contain and remediate the breach.

8. Your Rights

As a user of the bbdok platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with your registered mobile number and a description of your request:

1. Right of access: You may request a copy of the personal data bbdok holds about you, including the categories of data held, the purposes for which it is processed, and the recipients with whom it has been shared.
2. Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. For most account details, you may update information directly from within your account settings.
3. Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where processing is unlawful. Deletion requests are subject to mandatory legal retention periods — we cannot delete data we are legally required to retain.
4. Right to restrict processing: You may request that we restrict processing of your personal data in certain circumstances — for example, while a rectification request is pending, or where you contest the lawfulness of processing.
5. Right to object: Where processing is based on legitimate interests, you have the right to object to that processing. bbdok will cease processing unless we can demonstrate compelling legitimate grounds that override your interests or where processing is necessary for legal claims.

We will respond to all data rights requests within 30 days of receipt. Where a request is complex or we receive a high volume of requests, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reasons for it.

9. Children's Privacy

bbdok is strictly an adult gaming platform. We do not knowingly collect or process personal data relating to any person under the age of 21. Our registration process includes age verification steps designed to prevent minors from creating accounts. If bbdok becomes aware that personal data has been collected from a person under 21 without appropriate verification, we will immediately suspend the relevant account, delete the associated personal data to the extent permitted by law, and — where required — notify the relevant authorities. If you believe a minor may have registered on bbdok, please contact us immediately at [email protected].

10. Changes to This Privacy Policy

bbdok reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will revise the Last Updated date at the top of this page. For significant changes that materially affect how we use your personal data, we will endeavour to provide you with advance notice via your registered mobile number or email address where practicable.

Your continued use of the bbdok platform after any change to this Privacy Policy constitutes your acceptance of the updated Policy. We encourage you to review this page periodically so that you are always aware of our current privacy practices.

11. Contact and Privacy Queries

If you have any questions, concerns, or complaints about this Privacy Policy or about how bbdok handles your personal data, please contact our support team. We take all privacy queries seriously and will respond within 24 hours on standard business days.

Email: [email protected] (plain text — not a clickable link). Please include your registered mobile number and a brief description of your query so our team can assist you promptly. For formal data rights requests (access, erasure, rectification), please state clearly in your message which right you are exercising.